At Westland we believe that client satisfaction is the key to our success and that a properly designed and implemented Quality Management System (QMS) makes that a priority.
Our QMS requires that client feedback be encouraged from multiple sources and that this information be managed and used to improve client satisfaction.
In addition to increased attention to our clients, Westand's QMS ensures we keep working to:
- Improve our processes
- Reduce waste
- Lower costs
- Facilitate and identify training opportunities
- Engage staff
- Set organization-wide direction
Our QMS consists of a set of processes, procedures and objectives that direct and control our organization with respect to quality processes - from estimating a project to the successful completion of the actual construction.
However, for Westland it also means more than just a set of documents and records; it is an ongoing process of identifying risks and more importantly, opportunities for improvement in our systems and processes involving all aspects of our business. From top management to our staff working on the job site, we strive to be conscious of what we are doing, how it can be improved and then implementing changes to further perfect these systems and processes.
By continuously cultivating capabilities, people, processes and technology, Westland has become an industry leader committed to delivering top performance, cost effectiveness and client contentment on every project.
