For Westland Construction, Total Quality Management (TQM) is more than a quality control program; it is an ongoing process of identifying opportunities for improvement in our systems and processes involving all aspects of our business. Once identified we then work to implement changes to further perfect these systems and processes.

By continuously improving capabilities, people, processes and technology, Westland has become an industry leader by achieving enhanced productivity, profitability and, most importantly, customer satisfaction.

The aim of our TQM program is to do it right the first time, thus Quality Control is just one aspect of our program.

Consider some goals of Westland’s TQM program:

• Increased customer satisfaction, trust and loyalty
• ISO Certification (Achieved in January 2010 – see the details here)
• Improved project and company culture
• Fewer injuries, safer workplace
• Greater efficiency with reduced rework and warranty work
• Improved working environment providing greater job satisfaction and morale

Westland’s Total Quality Management Program consists of a set of policies, procedures and objectives that direct and control our organization with respect to quality. It is a system through which Westland’s management and staff become involved in the continuous improvement of the construction process from start to finish, ensuring that a quality job is delivered.

With our streamlined processes and procedures (organized in our in-house Operations Manuals), outstanding attention to detail, and commitment to completing projects on time and on budget, we help make even the most complex project seem simple.

For over 30 years we've been doing things a better way — the Westland Way.